At Alvoire, every fragrance is crafted and inspected with precision before it reaches you. Due to the personal and hygienic nature of perfumes, we follow a strict exchange-only policy.

Perfumes are not eligible for return or refund once opened or used.

Exchanges are permitted only in cases of manufacturing defects or transit damage.

To qualify for an exchange, the product must meet the following conditions:

 

  • The item must be unused and unopened
  • The product must be in its original packaging
  • The issue must be reported within 48 hours of delivery

To request an exchange, customers must contact our support team with:

  • Order details
  • Clear images or video of the unboxing and the issue

All requests are reviewed and approved after inspection and verification by the Alvoire team.

Important: Personal preference issues, such as liking or disliking fragrance notes, are not valid reasons for exchange.

Shipping & Delivery Policy

Alvoire aims to deliver every order with care, reliability, and transparency.

  • Orders are processed within 1–3 business days after confirmation
  • Delivery timelines typically range between 3–7 business days, depending on the delivery location
  • Shipping timelines may vary during high-demand periods or due to external logistics factors

Once your order is dispatched, tracking details will be shared through your registered contact information.

Alvoire is not responsible for delivery delays caused by:

  • Courier partner disruptions
  • Natural events or unforeseen circumstances
  • Incorrect shipping details provided during checkout

Terms & Conditions

By accessing or purchasing from the Alvoire website, you agree to the following terms:

  • Product descriptions, prices, and availability may change without prior notice
  • Product images are for representation purposes; minor variations may occur
  • Alvoire reserves the right to cancel orders in cases of suspected fraud, pricing errors, or policy violations
  • Customers are responsible for providing accurate shipping and contact information

Use of this website indicates acceptance of these terms and policies.

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